Northern Kentucky Headquarters
Trusted Emergency Restoration Services in Florence, KY
Our home base and the heartbeat of 1st Call Disaster Services. From Florence, we dispatch certified restoration crews across Northern Kentucky, Southeast Indiana, and the Greater Cincinnati metro in 30 minutes or less.
1st Call's Florence Office
7960 Kentucky Dr, Ste 8 Florence, KY 41042 United States
This is our primary office and 24/7 dispatch center. Located just off I-75 in the heart of Boone County, our Florence headquarters is where every emergency call is answered, every crew is routed, and every restoration project is coordinated.
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24/7 Emergency Service
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30-Minute Response
On-site across Boone, Kenton, Campbell, and Gallatin counties, plus Southeast Indiana
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Licensed, Bonded, & Insured
IICRC-certified technicians and Owens Corning preferred roofer
Why choose 1st Call Disaster Services of Florence?
Rooted in Boone County. Ready for the Cincinnati Tri-State.
Since 2005, Florence has been more than our address — it's our home. Our team lives in the neighborhoods we serve, from the streets around Florence Mall to the river towns of Northern Kentucky and the rolling hills of Southeast Indiana.
This central location gives us the fastest path to I-75, I-71, and the Cincinnati/Northern Kentucky International Airport corridor, so we can reach most of our service area in under 30 minutes.
- Locally owned & operated
- IICRC-certified crews
- Owens Corning preferred roofing contractor
- NKY-focused dispatch center
- Insurance claim assistance
- Southeast Indiana coverage
Property Damage Restoration Services Throughout Florence
Restoration & Roofing for Northern Kentucky and Southeast Indiana
From emergency water removal to complete roof replacement, our Florence crews handle the full recovery process.
When property damage affects your home or business, emergency restoration services in Florence can help limit further damage and start the recovery process quickly. 1st Call Disaster Services provides professional property damage restoration for water damage, fire and smoke damage, mold concerns, and roof damage. Whether the issue begins with a burst pipe, a kitchen fire, a musty basement, or storm-related roof damage, having an experienced restoration team available can make the situation easier to manage.
1st Call Disaster Services helps residential and commercial property owners respond to unexpected damage with cleanup, mitigation, repairs, and restoration support. Their team understands that property damage can feel overwhelming, especially when safety, moisture, odors, or structural concerns are involved. With the right process, damaged areas can be assessed, cleaned, dried, repaired, and restored with care.
Understanding Why Emergency Restoration Services in Florence Are Needed Promptly
Emergency restoration services in Florence are often needed because one type of damage can quickly lead to another. A roof leak can cause water damage. Water damage can lead to mold. A fire can create smoke, soot, odor, and water damage from firefighting efforts. 1st Call Disaster Services helps property owners address the full scope of the problem, not just the most visible damage.
24-Hour Emergency Water Removal
Fast Water Damage Restoration in Florence, KY
Water damage can happen from plumbing leaks, broken appliances, sump pump backups, roof leaks, stormwater, or flooding. Even a small amount of water can create serious problems when it reaches drywall, flooring, insulation, cabinets, or subfloor materials. What looks dry on the surface may still contain hidden moisture behind walls or under floors.
For example, a homeowner may discover water spreading across a basement after a water heater breaks. The standing water is only the first concern. Moisture may remain in carpet padding, trim, wall cavities, and stored belongings. Professional water damage restoration helps remove the water, dry the structure, and reduce the risk of odor, staining, and mold growth.
Water damage restoration may include:
- Emergency inspection and damage assessment
- Water extraction from affected areas
- Moisture detection in walls, floors, and structural materials
- Drying and dehumidification with professional equipment
- Removal of damaged materials when necessary
- Cleaning, sanitizing, and odor control
- Restoration repairs to return the property to normal use
If your property has water damage, contact 1st Call Disaster Services for 24-hour water damage restoration services in Florence. A fast response can help reduce secondary damage and protect your home or business.
Complete Fire Restoration and Repair
Fire Damage Restoration in Florence
Fire damage restoration involves more than removing burned materials. A fire can leave behind soot, smoke residue, strong odors, weakened materials, and water damage from firefighting efforts. Even when flames are contained to one room, smoke can travel through vents, hallways, furniture, cabinets, and personal belongings.
A common example is a kitchen fire that damages cabinets but leaves a smoke odor throughout the home. The burned area may be obvious, but soot can settle on ceilings, walls, appliances, and contents. Professional fire restoration helps determine what can be cleaned, what needs to be removed, and what repairs are needed to restore the property safely.
Fire damage restoration may include:
- Emergency property inspection after the fire is out
- Board-up or temporary protection when needed
- Smoke and soot cleanup from surfaces and contents
- Odor removal and deodorization
- Removal of damaged drywall, flooring, or insulation
- Cleaning of salvageable belongings when possible
- Repair and reconstruction planning
After a fire, call 1st Call Disaster Services at (859) 765-7744 for fire damage restoration in Florence, KY. Their team can help clean, repair, and restore your property with urgency and care.
IICRC-Certified Mold Removal Professionals
Mold Remediation in Florence and Beyond
Mold remediation is important when excess moisture creates conditions for mold growth. Mold may appear after water damage, plumbing leaks, roof leaks, poor ventilation, or high indoor humidity. Sometimes mold is visible on walls or ceilings. Other times, the first warning sign is a musty smell in a basement, bathroom, attic, or crawl space.
For example, a slow leak behind a wall may go unnoticed until discoloration appears or odors develop. By that point, moisture may have affected drywall, trim, or insulation. Mold remediation focuses on identifying the moisture source, limiting the spread, removing contaminated materials when necessary, and cleaning affected areas.
Mold remediation may include:
- Inspection of visible mold and moisture-prone areas
- Identification of the moisture source
- Containment to reduce cross-contamination
- Removal of mold-damaged porous materials when necessary
- Cleaning and treatment of affected surfaces
- Drying and dehumidification
- Recommendations to help prevent future mold growth
The key to controlling mold is controlling moisture. According to the EPA, water-damaged areas and items should be dried within 24 to 48 hours when possible to help prevent mold growth. Larger mold problems, mold in HVAC systems, or mold caused by contaminated water may require professional help.
If you see mold, smell musty odors, or have recently had water damage, contact 1st Call Disaster Services for professional mold remediation in Florence, Kentucky, before the problem spreads.
Owens Corning Preferred Roof Contractor
Roof Repair in Florence, KY
Roof damage can happen after wind, hail, heavy rain, fallen branches, or long-term wear. A damaged roof can quickly lead to interior water damage when leaks reach the attic, insulation, ceilings, walls, or electrical areas. Even a small roof leak can create expensive problems when left unresolved.
For example, a homeowner may notice a ceiling stain after a storm but not realize shingles were lifted or flashing was damaged. Water may continue entering the property during each rain event, leading to stained drywall, damp insulation, and possible mold growth. Roof repair helps stop the source of the problem before more damage occurs.
Roof repair may include:
- Roof damage inspection after storms or leaks
- Temporary tarping or protection when needed
- Repair of missing, lifted, or damaged shingles
- Flashing, vent, and roof penetration evaluation
- Leak detection and moisture assessment
- Interior damage inspection related to roof leaks
- Repair coordination for ceilings, walls, or insulation
If your roof is leaking or storm damage is suspected, call 1st Call Disaster Services at (859) 765-7744 for roof repair and emergency restoration services in Florence, KY. Quick repairs can help protect the structure and reduce further damage.
Full-service • 24-Hour Coverage
Property Restoration Services
Local Risks
Common disasters we handle in Northern Kentucky.
Boone, Kenton, and Campbell counties sit at the confluence of the Ohio and Licking Rivers, making the area susceptible to flash flooding, severe storms, and winter ice damming. Our Florence team has seen and fixed it all.
- Flash flooding along the Licking and Ohio Rivers
- Summer hail and wind damage
- Winter ice dams and roof leaks
- Sewer backups and sump pump failures
- Mold growth in basements and crawlspaces
When minutes matter, call local.
A local Florence crew means faster arrival times, local permitting expertise, and neighbors who understand the unique construction and weather challenges of Northern Kentucky homes.
Top-rated & Award Winning
Why Choose an Emergency Restoration Company in Florence, KY?
Choosing a provider of emergency restoration services in Cincinnati, Florence, or another nearby city ultimately matters a lot, especially when your property was recently damaged. You need a team that can respond quickly, explain the process clearly, and handle multiple types of damage. 1st Call Disaster Services provides support for water damage restoration, fire damage restoration, mold remediation, roof repair, and related property restoration needs.
We provide emergency restoration services in Florence, specifically, helping property owners move from immediate cleanup to long-term recovery. That may include extracting water, cleaning smoke residue, addressing mold, repairing roof damage, or restoring damaged building materials. With one experienced and local company involved, the process can feel more organized and less stressful.
Contact 1st Call Disaster Services today to request emergency service, schedule an inspection, or speak with a restoration specialist about your property damage needs.
Owens Corning Preferred
Top-tier roofing partner with extended manufacturer warranties.
EPA Lead-Safe Certified
Certified firm trained to protect your family during restoration.
Insurance Claim Assistance
We document, communicate, and bill directly with your carrier.
Financing Available
Flexible payment options so urgent repairs don't have to wait.
Florence Service Area
We serve these Northern Kentucky and Southeast Indiana towns and more.
- Bellevue
- Burlington
- Covington
- Dayton
- Edgewood
- Erlanger
- Florence
- Fort Thomas
- Frankfort
- Georgetown
- Hebron
- Independence
- Kenwood Hill
- Lawrenceburg
- Lexington
- Louisville
- Ludlow
- Mason
- Newport
- Oakbrook
- Taylor Mill
- Union
- Walton
Don't see your town? Call us — we likely serve your area and can confirm in seconds.
Get an Estimate
Tell us what happened. We'll handle the rest.
Submit the form and a local dispatcher will respond within a few hours, or call now for immediate 24/7 emergency service.
(859) 765-7744